Refund Policy
Read it. Use it. If it does nothing for you, ask for your money back.
1. The 14-day guarantee
Master Your Presence voluntarily offers a 14-calendar-day refund guarantee on eligible digital products bought from us. It covers every digital product we sell, unless different refund terms are clearly shown for a particular product before you buy. Within 14 calendar days after your purchase you can ask for a full refund without giving a reason, and downloading, opening or reading the product does not by itself stop you from doing so. This guarantee is not your statutory cooling-off period. It is a separate contractual promise from Master Your Presence, made in addition to the rights the law gives you.
2. How to ask for a refund
Email refunds@masteryourpresencenow.com, from the address you used for the purchase where you reasonably can, and include your order number if you have it so we can find the transaction quickly. You’re welcome to tell us why, but you don’t have to. There is no form to fill in, no phone call to make and no other hoop to jump through before an eligible request is accepted.
3. When you get your money back
We start an eligible refund promptly through the payment system or merchant of record that processed your order. Where Lemon Squeezy processed the order, the refund is processed through Lemon Squeezy and normally goes back to your original payment method. Once the refund has been started, how long it takes to appear in your account depends on your bank, card network or payment provider. Any reimbursement deadline set by law is always respected.
4. What is refunded
An approved full refund under the guarantee returns the amount you paid for the refunded product through the relevant payment provider, subject only to any treatment that tax or payment law requires. We charge no administration fee, restocking fee or other refund fee on digital products.
5. After a full refund
Once a full refund for a digital product has been completed, your licence to use that product ends, so please delete the copies within your reasonable control and stop using it. This does not affect your statutory rights, and you may keep any records you reasonably need for legal purposes, such as your receipt.
6. Your statutory right of withdrawal
Our guarantee is separate from the right of withdrawal that the law gives consumers. If you are a consumer in the European Union or the European Economic Area, you normally have a statutory withdrawal period for contracts concluded at a distance, such as an online purchase. For digital content supplied immediately and not on a physical medium, that right may end once supply begins, but only where the legal requirements have been met, including your prior express consent to immediate supply, your acknowledgement that you lose the right of withdrawal once supply begins, and confirmation sent to you on a durable medium, such as an email. Paying for or downloading a product does not on its own remove your statutory right of withdrawal.
7. Online withdrawal function
Where the law requires an online function for withdrawing from or ending a contract, you may also use that function during any statutory withdrawal period that applies to you. You can also send a clear statement of withdrawal to refunds@masteryourpresencenow.com, but email is not the only way to exercise a statutory right of withdrawal. Refunds under our voluntary guarantee can always be requested at the same address.
8. Faulty or inaccessible digital content
The 14-day guarantee does not replace your rights when digital content is defective, inaccessible or not in conformity with what was agreed. Depending on the law that applies, you may be entitled to have the content corrected, replaced or restored, to have your access restored or the content otherwise brought into conformity, or to a price reduction, termination of the contract or reimbursement. These rights can continue after the 14-day guarantee period has ended.
9. Delivery problems
If a product doesn’t arrive, a download doesn’t work or access fails, email support@masteryourpresencenow.com and we will put it right. Genuine delivery and conformity problems are handled separately from the voluntary guarantee, so you never have to use up your guarantee just to receive a product you have already paid for.
10. Duplicate or incorrect charges
If you think you were charged twice or charged the wrong amount, let us know promptly at support@masteryourpresencenow.com or refunds@masteryourpresencenow.com so we can investigate the transaction and correct it where appropriate.
11. Chargebacks
If something is wrong with a payment, please contact us first, because most problems can be solved quickly and directly. This never takes away your right to dispute an unauthorised, fraudulent or genuinely incorrect charge with your bank or payment provider, and we will not penalise you for using a lawful payment dispute right.
12. Abuse and fraud
We may investigate clearly fraudulent refund activity, duplicate refund attempts, manipulated transactions or deliberate abuse of the refund system. Downloading or using a product is never by itself a reason to refuse a legitimate refund request, and this safeguard always remains subject to mandatory consumer law.
13. Product-specific conditions
Master Your Presence may in future sell other products, such as ebooks, courses, memberships or cohorts. A product may have additional or different refund conditions only where those conditions are lawful and clearly presented to you before you buy. A product-specific policy can never reduce the rights that mandatory law gives you.
14. Products outside the guarantee
We don’t treat digital products as non-refundable across the board, and your statutory rights are never optional. If a future product is excluded from the voluntary guarantee, that exclusion will be clearly disclosed before you buy, and it cannot take away your mandatory rights.
15. Lemon Squeezy
Where Lemon Squeezy processes a purchase, it acts as merchant of record and authorised reseller for that transaction and may technically carry out the refund. This does not relieve Master Your Presence of its obligations regarding the product, and it does not limit your mandatory consumer protections.
16. Questions
Refund requests go to refunds@masteryourpresencenow.com. Questions about access, delivery, products, the website or anything else go to support@masteryourpresencenow.com.
17. Contact
Shayan SFE B.V., operating Master Your Presence. KvK: 93060688. VAT: NL866262234B01. Address: Bliksemschicht 6, 6846 DG Arnhem, The Netherlands. Refund requests: refunds@masteryourpresencenow.com. All other customer questions: support@masteryourpresencenow.com.